REFUND POLICY

We are unable to return any product that has been personalized or had a group/school/business logo imprinted on garment or promotional item. On occasion, we are able to help your group to exchange within your group based on orders coming in.

Blank product may be returned and are subject to a 15% Restocking Fee.

To return a blank product, please email our office at info@theperfectbanner.net. Let us know the invoice number and the reason for return.

  • Return Shipping Charges will be charged to customer
  • Please allow usual banking time for refunds to appear on your credit card statement. This is usually 2 – 3 business days.
  • If you paid by credit card, we will apply credit to the credit card used.

Ship Returns to:
The Perfect Impression
27111 Aliso Creek Road, #145
Aliso Viejo, CA 92656 

YOU SENT ME THE WRONG ITEM: 

Please call our office 949-305-0797 or email at info@theperfectbanner.net regarding any mistakes on your order. Happy to correct any issues with your order. 

SHIPPING POLICY:

Please allow 1 – 2 Business Days to process your order. Allow 7 business days for ground shipments. We ship Monday – Friday.

Orders requesting overnight shipping or Second Day Air will be shipped within 24 hours from the time of order receipt.

Please communicate with our office on specific in hands dates and we will do everything in our power to meet your timeline.